Booking
A 50% deposit is payable upon booking which is non-refundable unless agreed with the management.
Full payment required a minimum of four weeks prior to arrival.
Cancellations more than one month prior to arrival will be partially refunded, subject to a £25 handling fee and loss of deposit.
Less than one months’ notice will only be refunded if the accommodation is re-booked and subject to a £25 handling fee and loss of deposit.
We do advise that adequate Travel Insurance be taken out to ensure against cancellations of any kind. The insurance should cover, among other things, the cost of cancellation by you due to illness and cancellation for inclement weather, if advised. No refunds/discounts for inclement weather, late arrivals or early departures.
To cover for accidents, illness, bereavement and transport difficulties as well as extreme weather conditions and other circumstances which may prevent you taking your holiday or curtail it, we strongly advise that you have valid annual holiday insurance in place that will provide suitable cover. If you have to cancel or change your booking or curtail your holiday due to any such circumstances we do not make refunds or guarantee transfers but will endeavour to help as much as we can.
Whilst on site
All rubbish must be placed in the bins provided.
All Barbecues must be held in the allocated barbecue area and charcoal only to be used. No other fuel or accelerant other than charcoal is permitted. During periods of drought, we request the right to prohibit the use of BBQ’s and candles, in accordance with directions from the Fire Prevention Officer.
Customers may be charged for damages to the Pods or facilities.
West Stow Pods operates a no smoking policy.
We reserve to right turn-away anyone who has not booked or paid prior to arrival (unless agreed independently in writing). We make a small charge for a maximum of two dogs.
Courtesy for Other Guests
PLEASE KEEP NOISE TO A MINIMUM AFTER 9 PM OUT OF CONSIDERATION FOR OTHER GUESTS AND THE WILDLIFE;
PLEASE KEEP ALL DOGS ON A LEAD AT ALL TIMES AND CLEAR UP AFTER THEM;
PLEASE DO NOT RUIN THE WOODLAND BY BURNING LOGS OR STRIPPING BRANCHES FROM TREES, THEY WILL CRY;
PLEASE KEEP YOUR DOG ON A LEAD AT ALL TIMES;
PLEASE DO NOT ILLUMINATE THE SITE WITH LARGE ELECTRICAL LIGHTS, IT WILL FRIGHTEN THE OWLS;
DURING PERIODS OF DROUGHT, PLEASE TAKE EXTREME CARE WITH BBQS AND PLEASE BE UNDERSTANDING IF WE NEED TO IMPOSE A BAN ON BBQS IN ORDER TO FOLLOW FIRE REGULATIONS FROM THE FIRE BRIGADE. CUSTOMER SAFETY IS PARAMOUNT AT ALL TIMES.
Competitions
Competitions are only open to people aged 18 or over.
One entry per person per competition.
The prize is for up to two people, subject to availability. Additional guests can be accommodated by arrangement.
The prize is not transferable and is valid for one year from the date of the end of the competition unless otherwise stated.
The prize is redeemable for a mid-week stay, outside of peak periods only unless expressly stated otherwise.
The prize cannot be used in conjunction with any other offers.
No cash alternative or other prize is available to that stated above.
Each competition runs for the dates stated on that particular competition.
All entries must be received by the time stated on that particular competition.
No responsibility can be accepted for entries that are lost, mislaid, delayed or for any reason not included in the draw.
Each winner will be drawn at random from all the entries entered into that competition, selected under independent supervision and notified via Facebook, Twitter or email. West Stow Pod’s decision is final and no correspondence will be entered into.
By entering the competition you agree for your name to be posted on Social Media.
Details of how to claim prizes will be given to each winner and must be claimed within 7 days.
The names of the winners will be posted on Social Media.
Gift Vouchers
Gift Vouchers are sold on the basis that we have a minimum two-night booking and are non-refundable. Prices vary according to the time of year required. Gift Vouchers are valid for one year unless stated otherwise.
Charity Gift Vouchers
Charity Gift Vouchers are given on the basis that they are to be used towards a mid-week stay and cannot be used as a stand-alone payment unless expressly stated. They are valid for one year from the date of the notification of winning. They cannot be used towards a stay during peak periods, including the school holidays and weekends.
The Legal Bit
You are advised to take out adequate travel insurance before your holiday. It is your responsibility to check that you have adequate insurance cover. The insurance should cover, among other things, the cost of cancellation by you, cancellation due to inclement weather, personal losses, all medical costs and the costs of assistance in the event of an accident or illness.
In the event that a provision of these Terms is found to be illegal or unenforceable, the remainder of these Terms will not be affected and the provision in question shall be deemed to be modified to the extent necessary to make it enforceable.
In the event of a delay in acting upon a breach of these Terms by you, that delay will not be regarded as a waiver of the breach. If we waive a breach of these Terms by you, that waiver is limited to the particular breach.
This agreement will be governed by English law and any disputes will be dealt with by the English courts.
